4

Remote reporting was the one disaster adaptation participants wanted retained.

When COVID-19 forced the adoption of phone check-ins, scheduled appointments, kiosks, and video reporting, participants described supervision as more humane and more compatible with holding a job, and they argued that these options should be standard practice rather than a temporary public health accommodation. In-person reporting carries costs that the pandemic briefly removed (e.g., hours-long waits, lost work shifts, the disclosure of supervision status to an employer), and those costs fall on the individual under supervision rather than on the agency.