Treat the supervisory contact as a relationship.

Participants reported, again and again, that the difference between completing supervision successfully or not was the individual officer. This is consistent with existing research, which finds that firm, fair, and caring relationships with supervising officers protect against supervision failure and improve connections to critical services. Agencies should train officers explicitly on rapport and should evaluate them on it. Individuals under supervision want dignity, and they want to be seen as something other than their criminal record.